Warranty and Repair

*PLEASE NOTE - We are no longer accepting shipments on the Aerous VX Series in our Repair Department. Please visit this link for more information.
See our FAQ before submitting a Warranty/Repair form!
JH Audio provides a limited warranty against poor-fitting JH Pro IEMs for a period of 30-days from the original shipping date.  We create each set of IEMs directly from your ear impressions.  To reduce possiblity of fit issues, please make sure that your ear impressions are made exactly as requested .  Then, spend some time with your IEMs.
Material defects or workmanship issues in either the external shell or internal components are covered for a period of one year from the original shipping date.  Damage or breakage due to use contrary to JH Audio instruction, ordinary wear and tear, acts of God (including Locusts), or modification of any part of the product is not covered by the warranty.  JH Pro series IEMs can be repaired if needed.  Repair quotes are available upon request.
Cables are not covered under warranty. If you have a cable failure within 30 days, please contact the Repair department. Otherwise, please see the accessories page to order a replacement cable. 
If your JH Pro Series IEM needs warranty service or repair, please submit this repair form.  Return the product in it's original packaging or a similarly protective package with a copy of this repair form.  Please note, we do not recommend USPS for shipments to us.
JH AUDIO, ATTN: REPAIRS, 111 West Jefferson St., Ste. 300, Orlando, FL 32801

International shipments are subject to import duties and taxes (VAT). To avoid these additional charges when shipping International repairs to Jerry Harvey Audio LLC, a Foreign Shipper’s Declaration Form must be filled out and sent with the package. Jerry Harvey Audio LLC reserves the right to charge you for any fees incurred at time of package receipt due to failure of proper return procedures.

Repair or replacement as provided under this warranty is the exclusive remedy of the consumer.  JH Audio shall not be liable for any incidental, special or consequental damages for breach of any expressed or limited warranty on this product, or resulting from the use or unavailability of this product, except to the extent prohibited by applicable law.  Any implied warranty of merchantability or fitness for a particular purpose on this product is hereby disclaimed.  This warranty supercedes all other warranties associated or included with this product.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitiation may not apply to you.  This warranty gives you specific rights and you may have other rights that vary from state to state.
Orders placed on or after 1/1/13 will have a 1 year parts and labor warranty period.
Enter the characters shown in the image.

Have questions about shell colors? Visit our FAQ page.